TERMS & CONDITIONS

The not-so-fun stuff

Surry Hills & Crows Nest

terms and Conditions below

Booking, Confirmation & Cancellation Policies

For your booking to be confirmed, the following must be received:

General Online Bookings – $15 per person credit card guarantee/authorisation hold – this is not a deposit or minimum spend and you will only be charged if the group fails to show up on the day or cancellations are made within 48 hours of the event.

Any increase in numbers, including on the day of the event, will be catered for to the best of the venue’s ability and charged accordingly.

Packages/Experiences – Set Menus, Cocktail Classes, Bottomless Brunch, Part Venue Hire & Group Bookings:

Full payment is required upon booking. If the booking is large and far in advance there may be an option for deposit (communicate with the venue) then full payment 2 weeks prior to event.

Experiences (Cocktail Class, Bottomless Brunch, Set Menu): We can reschedule, or provide a gift voucher between 1-2 weeks of booking. 2+ weeks prior to reservation for refund with 15% admin fee deducted.
Any decreases of 4 or more guests within 3 business days of your event is subject to a charge of 100% of the per-head booking cost unless otherwise provided to you in writing.
Increases in numbers are accepted upon availability of venue capacity.

Please note that package bookings are not guaranteed until a deposit/payment has been paid.

Once the payment has been made, any acceptable refunds may incur a 15% administrative fee, at the discretion of the Event Manager.
If you cancel with more than 2 weeks notice of your booking, you may transfer to another date, or receive a refund with 15% admin fee deducted.
Management discretion applies and if reasonable we always try to be flexible and fair to both parties.

Bottomless Brunch Exceptions:

2-4 pax: Once the payment has been made, you may reschedule your bottomless with 48 hours notice.
5-10 pax: Once the payment has been made, you may reschedule your bottomless with 2 weeks notice, receive a refund with 15% admin fee deducted, or receive a gift voucher.
For large groups of 10 or more, small changes in numbers are allowed however may incur an administrative fee. A gift voucher or reschedule may be elected at the discretion of the Event Manager.
Cancellations available until 2 weeks prior to the reservation and will incur a 15% admin fee.

Payment methods

All pre-event payments can be made by Debit or Credit Cards (please note a CC surcharge/processing fee of 1.7-2% may apply- dependent on your card). All on-the-day event payments can be made by Card (please note a CC surcharge/processing fee of 1.7-2% may apply) or cash.

For package bookings (Set Menus, Cocktail Classes or Bottomless Brunch) or part/private venue hires, invoice payments are also available.

Cancellation by the venue or cancellation by the client

Cancellation by the venue:

In the event that Li’l Darlin is unable to proceed with your event due to circumstances outside of their control, the management team will endeavour to relocate it to another Li’l Darlin or reschedule your booking. Where this cannot take place due to availability or a venue not suitable, a refund of all payments will be made, less a processing fee of 1.7-2%, will be made.

Dietary Requirements

Please inform the management team of all dietary requirements prior to your booking date. Management will endeavour to accommodate any dietary requirements they are made aware of to the best of their abilities.

No Smoking & Damages

All smoking must occur off-site and away from the main entrance to the venue.

Any damage to the venue and/or its property during your event will be charged to the client.

Private/exclusive venue hire:

Exclusive use of the venue is subject to a minimum spend requirement on food and beverage, as outlined by the management team at the time of enquiry.

Deposits & final payments for full/private venue hire are non-refundable. For full private venue hires, we recommend being 100% certain of the date prior to booking.

Once the above is received, a formal confirmation will be issued, at which time you may consider your event booked and confirmed. Please note that venue hire bookings are not guaranteed until a deposit has been paid.

Booking Bump in/Late Booking Arrivals

We ask that all guests arrive on time for your booking. All bookings receive a 15 minute leeway for late booking arrivals. After this 15 minute period, our staff reserve the right to assign your table to another group and charge the pre authorisation/credit card guarantee due to a no show.

Although our staff will aim to still accommodate your group, this is subject to availability.

For groups of 20+, an earlier bump in time can be requested for the whole group to arrive. This can be requested and organised with the management team prior.

Management Discretion

During the process of setting up your event, the management team has the discretion to alter your set-up if they feel that it hinders service or is considered a fire or occupational health and safety hazard. The management team will endeavour to prevent such occurrences from taking place; however, this is dependent on the client submitting details of their set-up, styling and decorations.

Decorations & styling

You are welcome to provide decorations to make your event special; however, you are required to send through your decoration & styling details prior to the event for approval.